Support
How can we help?
Oseana support is available for customers and app reviewers.
Our team can help with account access, organization setup, billing, bookings, client workflows, connected integrations, and questions about using the Oseana Zoom app.
Contact support#
Email us at support@oseana.ai. Please include your name, organization, account email, a brief description of the issue, screenshots if helpful, and any relevant booking or integration details.
What we support#
- Sign-in codes, invites, and team access.
- Organization settings, coaches, clients, sessions, and packages.
- Billing, subscriptions, checkout, and payment questions.
- Google Calendar, Zoom, Stripe, email, and website configuration.
- Privacy, data access, deletion, and account administration requests.
Typical response times#
We aim to acknowledge standard requests within two business days. Urgent security, login, payment, or live-session issues are prioritized. Response times may vary based on request volume, holidays, and the level of investigation required.
Zoom app help#
For installation, usage, and removal steps for the Zoom integration, see our Zoom app documentation.